Terms and Conditions
The website Oduduwa Europe is managed by the company AFRIŠKI KULTURNI CENTER, družba za izobraževanje in usposabljanje na področju kulture, d.o.o. (AKCS d.o.o.), Ulica Gorenjskega odreda 6, 4000 Kranj, registration number: 6057888000, tax number: SI-11060018 (hereinafter referred to as: seller or AKCS d.o.o.). The company has been registered in the court register since 15.11.2011.
The general terms and conditions are compiled in accordance with the Obligations Code, the Consumer Protection Act, the Personal Data Protection Act, and the Electronic Communications Act.
The general terms and conditions define the operation of the online store, the rights and obligations of the user and the store, and regulate the business relationship between the seller and the buyer. The general terms and conditions also regulate specific purchasing rules at the company AKCS d.o.o.’s collection points and bind the parties as contractual terms.
The buyer is bound by the general terms and conditions in effect at the time of purchase (placing an order) as published on the website https://www.oduduwa-europe.com/. The user is reminded of the general terms and conditions upon placing each order and confirms their familiarity with them by submitting the order. The general terms and conditions are also available for inspection at AKCS d.o.o.’s collection points.
The seller reserves the right to amend or supplement the general terms.
Types of Users
A visitor completes registration when making a purchase by entering their first name, last name, email address, shipping address, selecting the desired product, and quantity. Before submitting the order, you are required to check the accuracy of the information. To place an order, the buyer must agree to these terms and conditions and click the “Order” button.
Sale
The sales contract between AKCS d.o.o. and the buyer is concluded at the moment when AKCS d.o.o. sends the buyer the first email confirming that the order has been accepted. From this moment, all prices and other conditions are fixed and apply to both AKCS d.o.o. and the buyer. The buyer is the person whose details were provided at the time of placing the order. Subsequent changes to buyer information are not possible. The sales contract (i.e., the first email about the status of the order) is stored in electronic form on AKCS d.o.o.’s server.
Payment
AKCS d.o.o. offers the following payment methods for the Oduduwa Europe online store:
- Payment via bank transfer to AKCS d.o.o.’s account based on an offer/proforma invoice, with the order being processed upon receipt of payment according to the offer/proforma invoice.
AKCS d.o.o. also sends the buyer an invoice in PDF format to the buyer’s email address. The buyer must check the accuracy of the information before placing the order. Complaints regarding the accuracy of issued invoices submitted later will not be considered.
Trainings, Seminars, Lectures, Workshops, or Other Events (hereinafter: lectures)
will be held either online or in person, with details specified on the website. Online lectures will be conducted through Google meets.
Lectures not held in the Slovenian language will be interpreted into Slovenian. Upon prior explicit agreement, AKCS d.o.o. can also organize interpretation into another language. The requirement for interpretation into another language is the use of the Discord, Inc. solution. Registration on their website is required for use.
Consumer’s Right to Withdraw from the Contract
It is considered that AKCS d.o.o. has fulfilled its contractual obligation when the online lecture is available or accessible to the buyer. If AKCS d.o.o. fails to provide the online lecture or if the buyer is unable to access the online lecture, the buyer shall immediately notify AKCS d.o.o. If the buyer and AKCS d.o.o. agree or if it is apparent from the circumstances at the time of concluding the contract that AKCS d.o.o. will not deliver the lecture, the buyer may withdraw from the contract.
In the case of a lecture, the consumer (this only applies to individuals who purchase a product for purposes outside their business activity) cannot withdraw from the contract if the lecture has already started or has been completed, and the consumer did not withdraw from the contract before the lecture commenced. If the consumer or buyer is unable to attend the training, they should notify AKCS d.o.o. by email at info@oduduwa-europe.com as soon as possible. If the consumer cancels the lecture in time, any payments received will be refunded without unnecessary delay, but no later than within 14 days of receiving the consumer’s notice of withdrawal from the contract. Upon withdrawal from the contract for the supply of digital content or a digital service, the consumer must refrain from using the digital content or digital service and must not make it available to third parties.
If costs arise for AKCS d.o.o. due to the preparation of (individual) lectures, AKCS d.o.o. reserves the right to charge the consumer the costs of the tailored preparation of the lecture, equivalent to the price of the lecture published in the lecture announcement. This also applies to specially agreed interpretation into another language (a language other than Slovenian).
Complaints
Under the conditions listed in the Consumer Protection Act, AKCS d.o.o. is liable for any non-conformity of the digital service. The online lecture is compliant when it corresponds to the description, quantity, and quality and has the functionality, compatibility, interoperability, and other characteristics as agreed; it is suitable for the specific purpose for which the consumer needs it and which the consumer has informed AKCS d.o.o. of no later than at the conclusion of the contract for the supply of digital content or digital service, and AKCS d.o.o. has agreed to it; it is delivered with any accompanying materials or instructions for access. The consumer cooperates with the company as reasonably possible and necessary to determine if the consumer’s digital environment is the cause of the non-conformity of the digital content or the service in that time period.
The buyer may request from AKCS d.o.o. the free rectification of the non-conformity of the digital content; a proportional reduction in the price due to non-conformity or withdraw from the contract and request a refund (in this order). The consumer may exercise their rights regarding non-conformity if they notify the seller of the non-conformity. In the case of non-conforming goods, the buyer should contact AKCS d.o.o.
When the buyer withdraws from the contract, AKCS d.o.o. will return the paid amount immediately, but no later than within eight days of receiving the valid notice of withdrawal. If the buyer requests a proportional reduction of the purchase price, AKCS d.o.o. will refund the portion of the purchase price within eight days of receiving the request for a proportional price reduction.
The suitability of goods for normal use is assessed based on the usual goods of the same type and taking into account any statements about the goods’ characteristics made by AKCS d.o.o., especially in advertising, product presentation, or on the goods themselves.
AKCS d.o.o. must respond in writing to the consumer’s request no later than eight days after receiving it, if the existence of a defect in the goods or service is disputed.
Protection of Personal Data
AKCS d.o.o. is committed to permanently protecting all user personal data in accordance with the Directive (EU) 2016/679 of the European Parliament and Council as of April 27, 2016, and ZVOP-2. All detailed information on personal data processing can be found here. The user must be aware that they are obligated to provide their personal data to the online merchant in correct and truthful form and must notify the online merchant of any changes to their data. By accepting these terms and conditions, the user confirms that the personal data provided is correct.
Lectures are recorded, and the recordings will be shared with other users. Certain personal data will be visible in the recording if the user wishes to speak or ask a question using the microphone. If the user does not want their identity revealed, they should not use their real name or surname or other data they do not want disclosed. Similarly, they should not activate the camera. If the user voluntarily reveals their identity by providing their name and surname, activating the camera, or delivering an oral message, they agree to be recorded and to the sharing or public posting of the recording.
Limitation of Liability
AKCS d.o.o. strives to ensure the timeliness and accuracy of the data published on its website. However, product features, delivery times, or prices may change so quickly that AKCS d.o.o. cannot update the information on its website in time. In such cases, AKCS d.o.o. will inform the buyer of the changes and allow them to withdraw from the contract or exchange the ordered product. AKCS d.o.o. reserves the right to withdraw from the contract only if an obvious error is discovered (Article 46 of the Obligations Code). An obvious error is considered to be a mistake in the essential characteristics of the item and all errors that are decisive according to the customs in commerce or the parties’ intent, which AKCS d.o.o. would not have confirmed or entered into the contract if aware of. This also includes obvious pricing errors.
All photos are symbolic.
AKCS d.o.o. assumes no responsibility for:
- Internet outages,
- service malfunctions due to incorrect use or lack of knowledge in using the services,
- service malfunctions due to outages in the network of contractual partners, power outages, or other technical malfunctions that may temporarily disrupt the use of the service,
- the use of the website contrary to well-known internet safety rules,
- any unwanted or undesirable consequences that a user may suffer due to incorrect use of the website.
Complaints and disputes (Out-of-Court Consumer Dispute Resolution)
AKCS d.o.o. respects applicable consumer protection laws, strives for an amicable resolution of potential disputes, and endeavors to fulfill its duty to provide an effective complaint-handling system. The buyer can submit a complaint by email to info@oduduwa-europe.com. The complaint handling process is confidential.
In accordance with legal norms, AKCS d.o.o. does not recognize any out-of-court consumer dispute resolution provider as competent for resolving consumer disputes that the consumer could initiate under the Out-of-Court Consumer Dispute Resolution Act. AKCS d.o.o., as a provider of goods and services, enables online shopping in the region of the Republic of Slovenia and beyond its borders. On its website, it publishes an electronic link to the online consumer dispute resolution platform (ODR). The platform is available to consumers here: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL
This arrangement is based on the Out-of-Court Consumer Dispute Resolution Act, Directive (EU) No. 524/2013 of the European Parliament and Council on online dispute resolution for consumer disputes, and amendments to Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.
These general terms and conditions take effect in September 2024.